Customer Support Specialist — Multichannel Care & Growth

Community Health Systems; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off (PTO)

Career development opportunities

Job summary

Community Health Systems is seeking a Customer Service Representative for Tennova MultiSpecialty Clinic in Turkey Creek. The role handles inquiries via phone, email, chat, and in-person interactions, ensuring courteous service and timely issue resolution.

You will document interactions, manage service cases, and collaborate with internal teams to provide accurate information and proactive support. This position emphasizes careful data entry and adherence to policies.

Qualifications

• Associate Degree or coursework in Business, Communications, or related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required
• Strong verbal and written communication skills, ensuring clear and professional interactions.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence
• Handles inbound calls, creates service cases, documents interactions accurately
• Researches and resolves customer complaints, billing issues, and service-related concerns
• Updates and maintains customer records with complete documentation
• Collaborates with internal departments to resolve complex issues and ensure customer satisfaction
• Maintains productivity and service quality standards

Skills

Verbal communication

Written communication

Problem solving

Data entry

Multitasking

Education

Associate degree or coursework in business/communications

Tools

Google Suite

ServiceNow

ERP (Oracle)

Job description

Community Health Systems is seeking a Customer Service Representative for Tennova MultiSpecialty Clinic in Turkey Creek. The role handles inquiries via phone, email, chat, and in-person interactions, ensuring courteous service and timely issue resolution.

You will document interactions, manage service cases, and collaborate with internal teams to provide accurate information and proactive support. This position emphasizes careful data entry and adherence to policies.