Primary Care Customer Support Specialist

Community Health Systems; Powell (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Systems in Powell, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions with professionalism and empathy.

The role emphasizes accurate data entry, issue resolution, collaboration with internal teams, and maintaining high service standards. Training and growth opportunities are provided in a supportive environment.

Qualifications

• Associate degree or coursework preferred in business or communications.
• 1-2 years of customer service, call center, or administrative support experience.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and in person, with professionalism.
• Creates service cases and documents interactions accurately.
• Resolves questions and billing issues per policy.
• Maintains customer records and notes in the system.
• Works with internal teams to address complex issues and ensure satisfaction.
• Maintains productivity and service quality standards.

Skills

Google Suite

ServiceNow

Soft phone

ERP Oracle

CRM systems

Microsoft Office

Data entry

Multitasking

Verbal communication

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

CRM systems

Oracle ERP

Job description

Community Health Systems in Powell, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions with professionalism and empathy.

The role emphasizes accurate data entry, issue resolution, collaboration with internal teams, and maintaining high service standards. Training and growth opportunities are provided in a supportive environment.