Customer Experience Specialist - Multi-Channel Support

Community Health Systems; Powell (TN); Presencial; USD 35 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision insurance

401(k) with company match

Paid time off

Licensure and certification assistance

Employee rewards and recognition

Resumo da oferta

Community Health Systems in Powell, TN is seeking a Customer Service Representative for multi-specialty support. You will handle inquiries across phone, email, chat, and in-person interactions, documenting cases and ensuring courteous service.

The role emphasizes problem-solving, accuracy, and teamwork in a fast-paced environment. Qualifications include an associate degree or related coursework and 1-2 years of customer service experience; proficiency with Google Suite and ticketing systems is

Qualificações

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support.

Responsabilidades

• Responds to customer inquiries via phone, email, live chat and written correspondence.
• Handles inbound calls and documents interactions; creates service cases.
• Resolves issues per policy; maintains accurate records and collaborates across teams.
• Meets productivity and service quality standards; maintains regular attendance.

Conhecimentos

Customer service

Communication

Multitasking

CRM software

Data entry

Problem solving

Microsoft Office

Google Suite

Formação académica

Associate degree or coursework in Business or Communications

Ferramentas

Google Suite

ServiceNow

Oracle ERP

CRM software

Descrição da oferta de emprego

Community Health Systems in Powell, TN is seeking a Customer Service Representative for multi-specialty support. You will handle inquiries across phone, email, chat, and in-person interactions, documenting cases and ensuring courteous service.

The role emphasizes problem-solving, accuracy, and teamwork in a fast-paced environment. Qualifications include an associate degree or related coursework and 1-2 years of customer service experience; proficiency with Google Suite and ticketing systems is