Multichannel Customer Support Specialist

Community Health Systems; Knoxville (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Community Health Systems is seeking a Customer Service Representative in Knoxville, TN. The role handles inquiries across phone, email, chat, and in-person interactions, resolving issues with empathetic, professional service.

Strong problem-solving and data-entry accuracy are essential for maintaining customer records and ensuring timely resolutions. The position requires 1–2 years in customer service or related support, with an associate degree preferred.

Qualifications

• Associate degree or related coursework preferred.
• 1–2 years in customer service, call center, or administrative support.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous and professional interaction.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide resolutions.
• Resolves billing issues and service-related concerns per company policies and procedures.
• Updates and maintains customer records and case notes with complete documentation.
• Collaborates with internal departments to resolve complex issues and ensure a seamless experience.
• Provides solutions within service timeframes and follows up to confirm resolution and satisfaction.
• Maintains productivity and service quality standards in handling interactions.
• Performs other duties as assigned and maintains regular attendance.
• Complies with all policies and standards.

Skills

Google Suite

ServiceNow

Soft phone

ERP (Oracle)

Verbal communication

Written communication

CRM systems

Microsoft Office

Data entry

Multi-tasking

Team player

Customer service

Education

Associate Degree preferred

Business/Communications coursework

Tools

ServiceNow

CRM

MS Office

Google Suite

Job description

Community Health Systems is seeking a Customer Service Representative in Knoxville, TN. The role handles inquiries across phone, email, chat, and in-person interactions, resolving issues with empathetic, professional service.

Strong problem-solving and data-entry accuracy are essential for maintaining customer records and ensuring timely resolutions. The position requires 1–2 years in customer service or related support, with an associate degree preferred.