Customer Care Specialist - Growth, Benefits & Impact

Community Health Systems; Powell (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401(k) with company match

Career development

Licensure reimbursement

Student loan assistance

Rewards program

Team culture

Pet insurance

Identity protection

Legal insurance

Job summary

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and maintain high service standards while collaborating with internal teams.

The role requires strong communication skills, problem solving, and a detail-oriented approach in a fast-paced healthcare setting.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns per company policies.
• Updates and maintains customer records and case notes accurately.
• Works with internal departments to resolve complex issues and ensure a seamless customer experience.
• Provides solutions within service timeframes and follows up to ensure satisfaction.
• Maintains productivity and service quality standards; performs other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multi-tasking

Team collaboration

Independent work

Education

Associate degree

Tools

Google Suite

ServiceNow

Soft phone software

CRM systems

Oracle/ERP (enterprise)

Job description

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and maintain high service standards while collaborating with internal teams.

The role requires strong communication skills, problem solving, and a detail-oriented approach in a fast-paced healthcare setting.