Multichannel Customer Service Specialist

Community Health Systems; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Community Health Systems is seeking a Customer Service Representative for Tennova Neurosurgery in Knoxville. You will handle inquiries across phone, email, chat, and in-person interactions, ensuring courteous service and accurate case documentation.

The role emphasizes problem solving, empathy, and adherence to service standards. The position requires 1-2 years in customer service and an Associate degree or related coursework.

Qualifications

• Associate degree or coursework in business/communications preferred.
• 1-2 years of customer service, call center, or administrative support required.
• Experience with multi-channel support and CRM software is a plus.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Creates service cases and documents all interactions accurately.
• Demonstrates empathy and active listening to resolve concerns.
• Resolves billing and service-related issues per company policies.
• Updates and maintains customer records and case notes in the system.
• Collaborates with internal departments to provide timely solutions.
• Maintains productivity and service quality standards in a fast-paced environment.
• Performs other duties as assigned and maintains reliable attendance.

Skills

Verbal communication

Written communication

Multi-channel support

CRM systems

Data entry

Education

Associate Degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

Soft phone software

ERP (Oracle or similar)

Job description

Community Health Systems is seeking a Customer Service Representative for Tennova Neurosurgery in Knoxville. You will handle inquiries across phone, email, chat, and in-person interactions, ensuring courteous service and accurate case documentation.

The role emphasizes problem solving, empathy, and adherence to service standards. The position requires 1-2 years in customer service and an Associate degree or related coursework.