Onsite Customer Eligibility Specialist

Community Health Systems; Naples (FL); On-site; USD 29,000 - 36,000; Full time

Job summary

Community Health Systems is seeking an Eligibility Screening Services Representative to be the first point of contact for customers. This entry-level role requires strong communication, attention to detail, and the ability to handle inquiries via phone, email, and chat in a performance-driven environment.

This is a 100% onsite position with Tue–Thu 9:00 am–5:30 pm and Saturday 8:00 am–4:30 pm. The role emphasizes multitasking, CRM usage, and teamwork to ensure timely resolutions and high-quality

Qualifications

• H.S. Diploma or GED required.
• Associate Degree or some college coursework preferred.
• 1-2 years of customer service experience required, preferably in a call center or help desk.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication skills

Multitasking

CRM familiarity

MS Office

Problem-solving

Teamwork

Education

HS Diploma or GED

Associate Degree or some college coursework (preferred)

Job description

Community Health Systems is seeking an Eligibility Screening Services Representative to be the first point of contact for customers. This entry-level role requires strong communication, attention to detail, and the ability to handle inquiries via phone, email, and chat in a performance-driven environment.

This is a 100% onsite position with Tue–Thu 9:00 am–5:30 pm and Saturday 8:00 am–4:30 pm. The role emphasizes multitasking, CRM usage, and teamwork to ensure timely resolutions and high-quality