Multichannel Customer Communications Specialist

FF Inc; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay & bonus

Paid training

Full-time role

Collaborative team

Career advancement

Job summary

FF Inc. is seeking a personable and organized Customer Communications Specialist in Queens, NY, to manage day-to-day customer interactions across phone, email, and in-person channels.

You will provide accurate information, coordinate follow-ups, and ensure a professional customer experience. You will maintain communication records, work with internal teams to resolve routine requests, and help keep customers informed and engaged through timely updates.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional and customer-focused communication style.
• Strong organization and attention to detail.
• Ability to manage multiple customer conversations and requests.
• Strong listening and problem-solving skills.
• Reliable follow-up and time management.
• Comfortable communicating with a variety of customers.
• Basic computer and data-entry skills.
• Comfortable learning CRM and customer management systems.
• Dependable and collaborative approach to teamwork.

Responsibilities

• Respond to customer questions through phone, email, and in-person communication.
• Provide accurate information regarding products, services, schedules, policies, and current offerings.
• Manage routine customer requests and determine when additional assistance is needed.
• Coordinate follow-up communication with customers.
• Connect customers with the appropriate departments or team members.
• Assist with scheduling, confirmations, reminders, and customer updates.
• Prepare routine customer emails, notices, updates, and informational communications.
• Maintain clear and professional communication across customer interactions.
• Document customer inquiries, requests, feedback, and follow-up activity.
• Update customer information and communication history within company systems.
• Maintain organized contact lists and communication records.
• Monitor open customer requests and ensure appropriate follow-through.
• Communicate relevant updates and changes to customers.
• Gather customer feedback and share recurring questions or concerns with the team.
• Collaborate with customer service, operations, and other internal teams to support customer needs.

Skills

Verbal communication

Written communication

Customer-focused

Organizational skills

Multitasking

Active listening

Follow-up & time management

CRM familiarity

Team collaboration

Tools

CRM software

Job description

FF Inc. is seeking a personable and organized Customer Communications Specialist in Queens, NY, to manage day-to-day customer interactions across phone, email, and in-person channels.

You will provide accurate information, coordinate follow-ups, and ensure a professional customer experience. You will maintain communication records, work with internal teams to resolve routine requests, and help keep customers informed and engaged through timely updates.