Client Relations & Success Specialist

FF Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time

Collaborative team

Advancement opportunities

Client role growth

Job summary

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently and clearly. This role suits someone who enjoys people work, takes ownership of follow-up, and can manage multiple client

Qualifications

• Strong verbal and written communication skills.
• Professional and personable approach to client interactions.
• Excellent organization and attention to detail.
• Ability to manage multiple client requests and priorities.
• Strong problem-solving and follow-up skills.
• Customer-focused and solutions-oriented mindset.
• Comfortable learning CRM platforms and other business systems.

Responsibilities

• Communicating directly with clients regarding questions, requests, and account needs.
• Building and maintaining positive client relationships.
• Providing timely updates and accurate product or service information.
• Following up with clients to ensure questions and concerns are addressed.
• Assisting with new client onboarding and account setup.
• Coordinating client requests with internal teams.
• Helping resolve routine account or service issues.
• Maintaining accurate client information and communication records.

Skills

Communication

Organization

CRM platforms familiarity

Multitasking

Professional demeanor

Tools

CRM platforms

Job description

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently and clearly. This role suits someone who enjoys people work, takes ownership of follow-up, and can manage multiple client