Customer Communications Specialist

FF Inc; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with bonus potential

Training to build confidence in comms

Growth opportunities in communications

Supportive team environment

Job summary

FF Inc in Tampa, FL is seeking a friendly Communications Assistant to serve as a key contact between our company, customers, and partners. You will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear messaging across channels.

The role is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.

Qualifications

• Strong verbal and written communication skills.
• Friendly and professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data-entry skills.
• Experience in customer service or administrative support is helpful but not required.
• Reliable, punctual and comfortable in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and company policies.
• Assist with resolving customer concerns or escalating issues when needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers to ensure timely follow-ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with preparing simple customer-facing updates, notices, or FAQs.
• Help maintain organization of contact lists, communication logs, and customer records.

Skills

Verbal communication

Written communication

Customer-facing

Organizational skills

Data entry

Administrative support experience

Reliability

Job description

FF Inc in Tampa, FL is seeking a friendly Communications Assistant to serve as a key contact between our company, customers, and partners. You will assist with day-to-day communication, respond to inquiries, help manage customer interactions, and ensure clear messaging across channels.

The role is ideal for someone who enjoys speaking with people, solving problems, and supporting customers in a professional setting.