Customer Communications Specialist

FF Inc; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay with bonus

Paid training

Full-time role

Collaborative team

Career advancement

Broad exposure to departments

Job summary

FF Inc. in Brooklyn, NY is seeking a Communications Coordinator to manage day-to-day communications with customers, partners, and internal teams. You will organize requests, prepare updates, maintain records, and ensure clear information flows.

You will interact with customers and coordinate follow-ups, help develop FAQs, and support events and campaigns. A strong communicator who stays organized will thrive in a fast-paced, team-driven environment.

Qualifications

• Excellent verbal and written communication skills.
• Professional and approachable communication style.
• Strong organizational skills and attention to detail.
• Ability to manage several conversations, requests, and priorities at once.
• Reliable follow-through and time management.
• Experience in customer-facing environment is helpful but not required.

Responsibilities

• Manage incoming customer and partner inquiries through phone, email, and in-person communication.
• Provide clear and accurate information regarding services, schedules, company activities, and current offerings.
• Coordinate communication and follow-up between customers and internal departments.
• Direct inquiries and requests to the appropriate team members.
• Monitor open requests and help ensure timely responses.
• Prepare routine emails, customer updates, notices, confirmations, and informational materials.
• Coordinate appointment confirmations, reminders, and scheduling communications.
• Maintain accurate contact information and communication records.
• Document customer requests, feedback, and follow-up activity.
• Organize contact lists, communication logs, and related materials.
• Assist with communications surrounding events, campaigns, and company initiatives.
• Review customer-facing information for clarity and consistency.
• Gather information from internal teams and communicate relevant updates.
• Help identify recurring customer questions and assist with maintaining FAQs and informational resources.
• Support additional communications and administrative projects as needed.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Customer service

Team collaboration

Tools

CRM software

Email tools

Job description

FF Inc. in Brooklyn, NY is seeking a Communications Coordinator to manage day-to-day communications with customers, partners, and internal teams. You will organize requests, prepare updates, maintain records, and ensure clear information flows.

You will interact with customers and coordinate follow-ups, help develop FAQs, and support events and campaigns. A strong communicator who stays organized will thrive in a fast-paced, team-driven environment.