Customer Communications Specialist

FF Inc; New York (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay & bonus

Paid training

Full-time role

Collaborative team

Career advancement

Job summary

FF Inc. is seeking a personable and organized Customer Communications Specialist in Queens, NY, to manage day-to-day customer interactions across phone, email, and in-person channels.

You will provide accurate information, coordinate follow-ups, and ensure a professional customer experience. You will maintain communication records, work with internal teams to resolve routine requests, and help keep customers informed and engaged through timely updates.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, professional and customer-focused communication style.
• Strong organization and attention to detail.
• Ability to manage multiple customer conversations and requests.
• Strong listening and problem-solving skills.
• Reliable follow-up and time management.
• Comfortable communicating with a variety of customers.
• Basic computer and data-entry skills.
• Comfortable learning CRM and customer management systems.
• Dependable and collaborative approach to teamwork.

Responsibilities

• Respond to customer questions through phone, email, and in-person communication.
• Provide accurate information regarding products, services, schedules, policies, and current offerings.
• Manage routine customer requests and determine when additional assistance is needed.
• Coordinate follow-up communication with customers.
• Connect customers with the appropriate departments or team members.
• Assist with scheduling, confirmations, reminders, and customer updates.
• Prepare routine customer emails, notices, updates, and informational communications.
• Maintain clear and professional communication across customer interactions.
• Document customer inquiries, requests, feedback, and follow-up activity.
• Update customer information and communication history within company systems.
• Maintain organized contact lists and communication records.
• Monitor open customer requests and ensure appropriate follow-through.
• Communicate relevant updates and changes to customers.
• Gather customer feedback and share recurring questions or concerns with the team.
• Collaborate with customer service, operations, and other internal teams to support customer needs.

Skills

Verbal communication

Written communication

Customer-focused

Organizational skills

Multitasking

Active listening

Follow-up & time management

CRM familiarity

Team collaboration

Tools

CRM software

Job description

About The Role

We’re looking for a personable and organized Customer Communications Specialist to manage day-to-day communication with customers and support a consistent, professional customer experience.

Queens, NY | Full-Time

We’re looking for a personable and organized Customer Communications Specialist to manage day-to-day communication with customers and support a consistent, professional customer experience.

In this role, you’ll communicate with customers across phone, email, and in-person channels, providing accurate information, answering questions, coordinating follow-ups, and helping resolve routine requests. You’ll also maintain communication records and work with internal teams to make sure customers receive timely and consistent information.

Your Responsibilities

• Respond to customer questions through phone, email, and in-person communication
• Provide accurate information regarding products, services, schedules, policies, and current offerings
• Manage routine customer requests and determine when additional assistance is needed
• Coordinate follow-up communication with customers
• Connect customers with the appropriate departments or team members
• Assist with scheduling, confirmations, reminders, and customer updates
• Prepare routine customer emails, notices, updates, and informational communications
• Maintain clear and professional communication across customer interactions
• Document customer inquiries, requests, feedback, and follow-up activity
• Update customer information and communication history within company systems
• Maintain organized contact lists and communication records
• Monitor open customer requests and ensure appropriate follow-through
• Communicate relevant updates and changes to customers
• Gather customer feedback and share recurring questions or concerns with the team
• Collaborate with customer service, operations, and other internal teams to support customer needs

What We’re Looking For

• Excellent verbal and written communication skills
• Friendly, professional, and customer-focused communication style
• Strong organization and attention to detail
• Ability to manage multiple customer conversations and requests
• Strong listening and problem-solving skills
• Reliable follow-up and time management
• Comfortable communicating with a variety of customers
• Ability to remain professional in busy environments
• Basic computer and data-entry skills
• Comfortable learning CRM and customer management systems
• Dependable and collaborative approach to teamwork

Experience in customer communications, customer service, customer support, client services, administrative support, hospitality, retail, or another customer-facing environment is helpful but not required.

What We Offer

• Competitive compensation with bonus opportunities
• Paid training and ongoing support
• Full-time schedule
• Collaborative and customer-focused team environment
• Opportunities for advancement within Customer Communications, Customer Experience, Client Services, and related functions

Keeping Customers Connected

The Customer Communications Specialist helps ensure customers receive clear information and reliable support throughout their interactions with our team. You’ll combine communication, organization, customer service, and follow-through to keep questions and requests moving toward resolution.

Skills: live events,retail,activations,communication,events,customer service,engage,live,customer,sales