Customer Experience Communications Assistant

FF Inc; Winter Park (FL); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus potential

Training provided

Growth opportunities

Team environment

Descripción de la vacante

FF Inc in Winter Park, FL seeks a Communications Assistant to be a friendly, organized liaison between customers and teams. You will handle inquiries, provide accurate information about products and policies, and help maintain professional, consistent messaging across channels.

The role emphasizes problem-solving, administrative support, and scheduling tasks in a fast-paced environment with room for growth into communications or customer experience roles.

Formación

• Strong verbal and written communication skills required.
• Friendly and professional customer-facing demeanor.
• Ability to stay calm and helpful during busy periods.
• Strong organizational skills and attention to detail.
• Basic computer and data-entry skills.
• Previous experience in customer service, administrative support, or communication roles is helpful but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Responsabilidades

• Respond to customer inquiries via phone, email, or in-person communication.
• Provide accurate information about products, services, schedules, and company policies.
• Assist with resolving customer concerns or escalating issues when needed.
• Maintain a positive, helpful, and professional tone in all interactions.
• Coordinate communication between internal teams and customers to ensure timely follow-ups.
• Track and document customer communication, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with preparing simple customer-facing updates, notices, or FAQs.
• Help maintain organization of contact lists, communication logs, and customer records.

Conocimientos

Verbal communication

Written communication

Customer service

Organizational skills

Data entry

Basic computer skills

Fast-paced environment

Descripción del empleo

FF Inc in Winter Park, FL seeks a Communications Assistant to be a friendly, organized liaison between customers and teams. You will handle inquiries, provide accurate information about products and policies, and help maintain professional, consistent messaging across channels.

The role emphasizes problem-solving, administrative support, and scheduling tasks in a fast-paced environment with room for growth into communications or customer experience roles.