Customer Experience & Communications Associate

FF Inc; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hands-on training

Development opportunities

Supportive team environment

Advancement opportunities

Job summary

FF Inc in Phoenix, AZ is seeking a personable Communications Assistant to join our team. This role focuses on connecting with customers and clients, delivering clear information, and helping create positive experiences across channels.

You’ll organize schedules, maintain accurate records of conversations, and support company communications with a friendly, professional demeanor. If you enjoy staying organized, learning new systems, and collaborating with teammates, this entry‑level role offers

Qualifications

• Strong verbal and written communication skills.
• Organized with strong attention to detail.
• Professional and dependable.
• Able to manage multiple priorities in a fast-paced environment.
• Experience in customer service, hospitality, retail, administrative support, or communications is a plus, but not required.

Responsibilities

• Communicate with customers and clients via phone, email, and in-person interactions.
• Respond to questions and provide clear, accurate information.
• Assist customers with general requests and help resolve concerns.
• Coordinate follow-ups between customers and internal team members.
• Maintain accurate records of conversations, requests, and customer feedback.
• Help organize schedules, appointments, confirmations, and reminders.
• Assist with customer-facing updates and company communications.
• Keep contact information and communication records organized and up to date.
• Work closely with team members to ensure customers receive timely responses.
• Represent the company in a friendly, polished, and professional manner.

Skills

Verbal communication

Written communication

Organizational skills

Detail oriented

Customer service experience

Job description

FF Inc in Phoenix, AZ is seeking a personable Communications Assistant to join our team. This role focuses on connecting with customers and clients, delivering clear information, and helping create positive experiences across channels.

You’ll organize schedules, maintain accurate records of conversations, and support company communications with a friendly, professional demeanor. If you enjoy staying organized, learning new systems, and collaborating with teammates, this entry‑level role offers