Customer Communications Associate

FF Inc; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Growth opportunities

Team culture

Job summary

FF Inc is seeking a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

You'll be a key point of contact, responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. A friendly, detail-oriented, customer-focused approach will help you succeed and grow into

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management.
• Basic computer and data-entry skills.
• Experience in customer service or related fields preferred.
• Reliable, punctual, and comfortable in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues.
• Maintain a professional, helpful, and positive tone.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and reminders.
• Create simple customer-facing updates, notices, or FAQs.
• Maintain organized contact lists and communication logs.

Skills

Verbal communication

Written communication

Customer-focused

Organization

Time management

Data entry

Basic computer skills

Customer service experience

Punctuality

Job description

Location: Queens, NY

Employment Type: Full-Time

About The Role We're hiring a Customer Communications Associate to support day-to-day communication with customers and partners. This role is ideal for someone who enjoys helping people, communicating clearly, and keeping information organized in a fast-paced environment.

As a Customer Communications Associate, you'll serve as a key point of contact - responding to inquiries, coordinating follow-ups, and ensuring customers receive accurate, timely information. If you're friendly, detail-oriented, and customer-focused, this role offers a strong foundation for growth in communications, operations, or customer experience.

What You'll Do

• Respond to customer inquiries via phone, email, and in-person communication
• Provide clear, accurate information about products, services, schedules, and policies
• Assist with resolving customer concerns or escalating issues when appropriate
• Maintain a professional, helpful, and positive tone in all interactions
• Coordinate communication between customers and internal teams to ensure timely follow-ups
• Track and document customer interactions, requests, and feedback
• Support appointment scheduling, confirmations, and customer reminders
• Assist with creating simple customer-facing updates, notices, or FAQs
• Help maintain organized contact lists, communication logs, and records

What We're Looking For

• Strong verbal and written communication skills
• Friendly, professional, and customer-focused demeanor
• Ability to stay calm and organized during busy periods
• Strong attention to detail and time management skills
• Basic computer and data-entry skills
• Experience in customer service, administrative support, communications, or retail is a plus - but not required
• Reliable, punctual, and comfortable working in a fast-paced environment

What We Offer

• Competitive compensation with bonus potential
• Paid training and clear communication procedures
• Opportunities to grow into communications, customer experience, or operations roles
• Supportive, collaborative team culture

Why Join Us

Clear communication is at the heart of great customer experiences. In this role, you'll help customers feel informed, supported, and valued - while building transferable skills that support long-term career growth.

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