Customer Communications Specialist - Growth & Training

FF Inc; Milwaukee (WI); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential

Paid training

Career growth opportunities

Collaborative team culture

Descrizione del lavoro

FF Inc in Milwaukee, WI is seeking a Customer Communications Associate to support day-to-day interactions with customers and partners. You’ll respond to inquiries, coordinate follow-ups, and ensure customers receive accurate, timely information in a fast-paced environment.

If you’re friendly, detail-oriented, and customer-focused, you’ll thrive as you maintain organized contact logs, help with scheduling and reminders, and draft simple customer-facing updates.

Competenze

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Ability to stay calm and organized during busy periods.
• Strong attention to detail and time management skills.
• Basic computer and data-entry skills.
• Experience in customer service, administrative support, or retail is a plus — but not required.
• Reliable, punctual, and comfortable working in a fast-paced environment.

Mansioni

• Respond to customer inquiries via phone, email, and in-person communication.
• Provide clear, accurate information about products, services, schedules, and policies.
• Assist with resolving customer concerns or escalating issues when appropriate.
• Maintain a professional, helpful, and positive tone in all interactions.
• Coordinate communication between customers and internal teams to ensure timely follow-ups.
• Track and document customer interactions, requests, and feedback.
• Support appointment scheduling, confirmations, and customer reminders.
• Assist with creating simple customer-facing updates, notices, or FAQs.
• Help maintain organized contact lists, communication logs, and records.

Conoscenze

Communication skills

Customer service

Time management

Detail orientation

Data entry

Multichannel support

Descrizione del lavoro

FF Inc in Milwaukee, WI is seeking a Customer Communications Associate to support day-to-day interactions with customers and partners. You’ll respond to inquiries, coordinate follow-ups, and ensure customers receive accurate, timely information in a fast-paced environment.

If you’re friendly, detail-oriented, and customer-focused, you’ll thrive as you maintain organized contact logs, help with scheduling and reminders, and draft simple customer-facing updates.