Multi Site Customer Service Coordinator

Ricoh; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Ricoh in Miami is seeking a Multi Site Customer Service Coordinator to connect field teams with clients, ensuring smooth service delivery across locations within a 40-50 mile radius. You will support daily ops, assist in implementing new services, and drive a customer-centric culture while collaborating with management to improve processes and performance.

If you enjoy a fast-paced environment and take pride in details, you will help Ricoh maintain exceptional client satisfaction and measurable

Qualifications

• High school diploma and at least 12 months of relevant work experience.
• Will travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach with excellent communication and a customer-centric mindset.

Responsibilities

• Collaborate with management to enhance operational processes using data-driven insights.
• Assist in implementing new customer accounts and service expansions with Field Implementation Managers.
• Provide service-oriented engagement and maintain customer focus across interactions.
• Adapt and take accountability in delivering exceptional service.

Skills

Communication

Customer-focused

Data-driven

Education

High School Diploma

Job description

Multi Site Customer Service Coordinator

• $1000 sign on bonus for new Ricoh team members!

Summary

Join our team as an Multi Site Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area. Get ready to be part of a dynamic team where your innovative spirit and future-focused mindset drive transformative change!

Roles and Responsibilities

• Collaborate closely with management to enhance operational processes, ensuring compliance with best practices and driving continuous improvement through data-driven insights.
• Assist in the seamless implementation of new customer accounts and service expansions, providing valuable support to Field Implementation Managers.
• Infuse energy into every interaction, embodying a service-oriented approach that puts the customer first, while remaining open-minded and authentic in your engagements.
• Be adaptable and accountable, embracing challenges with enthusiasm and owning your role in delivering exceptional service.

Qualifications Must Have

• High school diploma with at least 12 months of relevant work experience
• Flexibility and adaptability to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Qualifications Nice to Have

• Additional education beyond high school is encouraged.
• Ability to complete tasks with ease using your proficiency in the Microsoft Office suite and other computer operations.
• Demonstrated with prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

In this transformative role, you'll make a difference every day, contributing to our mission of excellence and client satisfaction. If you're ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to join our team as an Multi Site Customer Service Coordinator.