Multi-Site Clinic Operations Manager

Sierra Health Search Partners; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Sierra Health Search Partners is seeking an experienced Clinic Manager to lead operations for our San Francisco locations. You will direct staffing, scheduling, inventory, and guest experience, while building SOPs and training programs for scalable multi-site operations.

You will oversee budgeting, vendor coordination, and regulatory compliance, driving service excellence and client satisfaction across all touchpoints.

Qualifications

• 7+ years of progressive management experience in a medical spa, aesthetic medicine, dermatology, plastic surgery, or comparable healthcare/hospitality setting.
• Proven track record building and scaling operations, SOPs, and team performance from the ground up.
• Experience with clinic scheduling, EMR, or POS platforms (e.g., Mindbody, Zenoti, Boulevard, Nextech, or similar).
• Demonstrated success hiring, training, and managing client-facing teams of 10+.
• Strong command of inventory management, vendor coordination, and budget tracking.
• Deep familiarity with HIPAA and medical spa regulatory compliance.
• Flexible availability, including early mornings, evenings, and weekends.

Responsibilities

• Direct daily clinic operations across both locations, including scheduling, staffing coverage, and workflow management.
• Develop, document, and maintain SOPs for booking, EMR/charting, service delivery, and compliance record keeping.
• Track key performance indicators — utilization, retention, service revenue — and report on operational performance to leadership.
• Recruit, hire, onboard, and train skin experts, aestheticians, and front-desk staff.
• Own staff scheduling, performance management, coaching, and disciplinary processes.
• Build a culture of accountability, service excellence, and professional development across the clinic team.
• Own the end-to-end client experience: booking flow, front-desk standards, service recovery, and escalation resolution.
• Maintain client satisfaction and retention benchmarks through consistent, high-touch service standards.
• Manage inventory levels, ordering cadence, and vendor relationships across both locations.
• Own coordination with outside vendors — social media marketing (content calendar, posting cadence, campaigns) and IT/website (troubleshooting, updates, issue resolution).
• Partner with leadership on budgeting, cost control, and supply forecasting.
• Ensure adherence to medical spa regulatory requirements, OSHA/safety standards, and Medical Director protocols.
• Maintain accurate records for licensing, certifications, and clinical compliance audits.

Skills

Staff management

Operations scaling

SOP development

Vendor coordination

Budget tracking

HIPAA compliance

Flexible scheduling

Education

Bachelor's degree in Business or Healthcare Administration

Tools

Mindbody

Zenoti

Boulevard

Nextech

Job description

Sierra Health Search Partners is seeking an experienced Clinic Manager to lead operations for our San Francisco locations. You will direct staffing, scheduling, inventory, and guest experience, while building SOPs and training programs for scalable multi-site operations.

You will oversee budgeting, vendor coordination, and regulatory compliance, driving service excellence and client satisfaction across all touchpoints.