Clinic Operations Leader — Multi-Site

Aria Community Health Center; Hanford (CA); Vor Ort; USD 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

403(b) matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Vacation Pay

Sick Pay

Zusammenfassung

Aria Community Health Center in California seeks a Site Manager to provide operational leadership for a clinic site, ensuring safe, efficient, and high-quality daily operations, patient flow, and a positive patient experience.

You will supervise staff, partner with clinicians, ensure compliance with HIPAA, OSHA, and health plan requirements, manage resources, and lead initiatives to improve service quality and performance metrics.

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree from a four-year college or university preferred.
• Minimum two years of management experience and/or training; or equivalent combination of education and experience.

Aufgaben

• Oversee all daily clinic operations to ensure efficient patient flow and timely service delivery.
• Lead daily huddles; communicate updates, workflow changes, expectations, and organizational priorities clearly.
• Proactively resolve operational barriers.
• Ensure exam rooms, workspaces, and equipment are prepared and maintained to standards.
• Monitor service issues and escalate complex concerns promptly.
• Staff Leadership & Performance Management: Develop staff schedules, manage coverage, approve timecards, and ensure staffing levels meet operational needs.
• Coach, evaluate, and manage staff performance, including corrective action with HR support.
• Foster a positive, collaborative, and high performing environment.
• Patient Experience & Communication: Monitor patient wait times, flow, and satisfaction indicators; take action to maintain an excellent patient experience.
• Promote consistent service behaviors, communication standards, and effective service recovery.
• Maintain strong, professional communication with clinicians and support their operational needs.
• Compliance, Safety & Quality: Serve as site lead for team adherence to clinic policies, HIPAA, HRSA, OSHA, and health plan requirements, and all Federal and State regulatory standards.
• Promote consistent compliance with policies, procedures, and proper documentation standards.
• Track quality measures, identify performance gaps, and develop corrective plans.
• Oversee compliance with all regulatory safety standards related to employee and patient safety, including adherence to environment of care requirements.
• Maintain Emergency Management readiness and lead preparedness activities for the clinic(s).
• Financial & Resource Management: Oversee inventory, routine supply ordering, and resources used to minimize waste.
• Monitor expenses within approval thresholds and identify cost saving opportunities.
• Support financial performance through efficient operations and staffing.
• Facility, Vendor & Environmental Coordination: Coordinate facility maintenance, vendor services, custodial functions, and equipment servicing.
• Oversee the physical clinic environment to maintain clean, well kept, and patient ready facilities, equipment, and workspaces.
• Process Improvement & Implementation: Implement new workflows, initiatives, and organizational changes and train staff accordingly.
• Identify opportunities to improve efficiency, patient experience, and operational effectiveness.
• Administrative Duties: Review and reconcile daily deposits (cash/check) and ensure accuracy.
• Manage email and calendar priorities; respond to messages and calls promptly.
• Schedule and lead monthly team meetings.
• Monitor key performance indicators, quality metrics, patient satisfaction, and other clinic metrics; and facilitates meeting goals and expectations.
• Other Duties: Maintain confidentiality of sensitive information.
• Document workflows and participate in policy and procedure updates.

Kenntnisse

Organizational skills

Interpersonal communication

Multitasking

Staff supervision

HR experience

Healthcare software

English communication

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

Healthcare software

Jobbeschreibung

Aria Community Health Center in California seeks a Site Manager to provide operational leadership for a clinic site, ensuring safe, efficient, and high-quality daily operations, patient flow, and a positive patient experience.

You will supervise staff, partner with clinicians, ensure compliance with HIPAA, OSHA, and health plan requirements, manage resources, and lead initiatives to improve service quality and performance metrics.