Multi-Site Café Manager — Lead Retail Coffee Ops

Gopuff; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for F

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health (formerly C

Job summary

Gopuff is seeking a Multi-Unit Cafe Manager to oversee Starbucks licensed locations in a multi-site portfolio. You will lead Lead Baristas and Baristas, ensuring operational consistency and delivering a top-tier customer experience across cafes.

The role requires entrepreneurial leadership, drive, and the ability to balance site needs with market-level strategy. You will coach teams, optimize performance, and uphold Starbucks brand standards across all units.

Qualifications

• 1+ year of multi-unit leadership in food service, hospitality, or retail.
• Experience in cafe/coffee-focused environments.
• Strong organizational, interpersonal, and problem-solving skills.
• Proven coaching across multiple sites and teams.

Responsibilities

• Lead operations across multiple locations, including deliveries, inventory management, and equipment maintenance.
• Drive KPIs such as Production Time, Order Defect Rate, and Cost Per Order across your portfolio.
• Train and coach site leads and baristas on safety, standard work, and productivity.
• Meet budget targets for productivity, labor, and other expenses to support site profitability.
• Maintain compliance with company, Starbucks, and legal regulations using reports and dashboards.
• Implement and monitor Safety and HR compliance measures across all units.
• Develop localized action plans aligned with company strategy and standards.
• Create and support strategies to improve safety, culture, and financial results at the multi-site level.
• Oversee daily operations and staffing to cover peak hours and weekends across all cafes.
• Use data analysis and site visits to inform decisions improving customer experience and operations.
• Collaborate with Regional/Area Managers on scheduling and forecasting tools.

Skills

Multi-unit leadership

Coaching & mentorship

Organizational skills

Problem-solving

Customer experience focus

Sales and operations understanding

Adaptability

Team leadership

Data-driven decision making

Communication

Tools

Google Suite

Business analytics tools

Job description

Gopuff is seeking a Multi-Unit Cafe Manager to oversee Starbucks licensed locations in a multi-site portfolio. You will lead Lead Baristas and Baristas, ensuring operational consistency and delivering a top-tier customer experience across cafes.

The role requires entrepreneurial leadership, drive, and the ability to balance site needs with market-level strategy. You will coach teams, optimize performance, and uphold Starbucks brand standards across all units.