Cafe Shift Supervisor: Lead Fast-Paced Cafe Ops

Gopuff; Cicero (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discount

Vacation & sick leave

EAP program

Job summary

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. You will report to the Site Leader and help execute store operations during shifts, deploying baristas and ensuring the Starbucks Experience for customers.

You will train and coach team members, maintain health and safety standards, and communicate with management to keep the environment positive and efficient. This role requires flexibility for early mornings, evenings, weekends, and holidays.

Qualifications

• 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience+ 1 year of leadership in a cafe is preferred
• ServeSafe Certification highly preferred
• Starbucks or other fast-paced cafe experience preferred
• Ability to work with fluid schedules
• Welcoming and helpful attitude toward new team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Have a focus on quality and take pride in your work
• Attention to detail and follow a multi-step processes

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment for cues
• Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Provides feedback to manager on employee performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
• Executes store operations during scheduled shifts
• Organizes opening and closing duties as assigned
• Maintains regular and consistent attendance and punctuality
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products
• Given the nature of our stores, our working hours could include early mornings, evenings, weekends and/or holidays to give you the opportunity to spend time with your employees.Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Skills

Leadership

Customer service

Team management

Food handling

Job description

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team. You will report to the Site Leader and help execute store operations during shifts, deploying baristas and ensuring the Starbucks Experience for customers.

You will train and coach team members, maintain health and safety standards, and communicate with management to keep the environment positive and efficient. This role requires flexibility for early mornings, evenings, weekends, and holidays.