Multi-Unit Coffee Operations Leader

Pavement Coffeehouse; Woburn (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health and dental insurance after 60d

Paid time off

Free drinks at our cafes

Staff meal policy during shifts

Discounts on beans, food & pastry, and

401k with company match

Job summary

Pavement Coffeehouse is seeking an Area Operations Manager to lead daily operations across five locations in a collaborative, high-energy environment. You will work with store managers to develop teams, monitor service standards, and optimize scheduling, forecasting, and budget adherence.

A strong emphasis on craft, connection, and care guides decisions and daily actions. You will regularly visit locations to coach teams, resolve issues, and uphold food safety and quality.

Qualifications

• Three years of leadership experience in food service or retail management.
• Multiunit experience preferred.
• Strong understanding of cafe operations including staffing, forecasting, inventory, and labor planning.
• Ability to plan, multitask, and manage time effectively with changing priorities.
• Flexible schedule with availability on mornings, weekends, and holidays.
• BS degree preferred.
• Passion for Pavement’s values of Craft, Connection and Care.
• Knowledge and interest in specialty coffee and food service.

Responsibilities

• Oversee daily operations and store management with corporate and commissary teams to achieve operational success.
• Lead store management team, responsible for development, accountability, and succession of the team.
• Maintain a regular presence in stores to monitor service, quality, and cleanliness.
• Oversee all aspects of store staffing including scheduling, forecasting, succession planning, and time and attendance.
• Analyze business trends to ensure accurate store sales forecasts and labor targets.
• Responsibility for each store’s P&L performance including sales, labor, COGS and controllable expenses.
• Ensure adherence to food safety standards and craft quality in offerings.
• Maintain healthy work environments by collaborating with management and HR on conflicts.

Skills

Leadership

Store operations

Communication

Forecasting & planning

Google Workspace

Education

BS in business or related field

Tools

Google Workspace

Job description

Pavement Coffeehouse is seeking an Area Operations Manager to lead daily operations across five locations in a collaborative, high-energy environment. You will work with store managers to develop teams, monitor service standards, and optimize scheduling, forecasting, and budget adherence.

A strong emphasis on craft, connection, and care guides decisions and daily actions. You will regularly visit locations to coach teams, resolve issues, and uphold food safety and quality.