Cafe Operations Manager — Lead a High-Energy Starbucks Team

Gopuff; Lansdowne (Delaware County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Plan

25% Employee Discount & FAM Membership

Vacation and Sick Time

EAP

Job summary

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. You will lead a team of Lead Baristas and Baristas, overseeing licensed store operations and driving store profitability in a fast-paced retail environment.

The ideal candidate has prior leadership experience in a dynamic cafe or retail setting, with a focus on delivering a perfect customer experience and managing budgets, scheduling, and safety compliance.

Qualifications

• 2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred.
• Strong organizational, interpersonal, and problem-solving skills.
• Strong skills with conflict resolution.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity.
• Proficiency in computer usage, email, and Google Suite.
• Strong skills with conflict resolution. Ability to lead in an ever-changing environment.
• Proven track record of being a change agent with improving processes and efficiencies.
• Professional fluency in Spanish, preferred.

Responsibilities

• Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
• Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
• Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
• Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
• Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
• Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
• Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
• Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
• Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.

Skills

Leadership

Organizational skills

Problem-solving

Conflict resolution

Entrepreneurial mindset

Spanish language

Tools

Google Suite

Job description

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. You will lead a team of Lead Baristas and Baristas, overseeing licensed store operations and driving store profitability in a fast-paced retail environment.

The ideal candidate has prior leadership experience in a dynamic cafe or retail setting, with a focus on delivering a perfect customer experience and managing budgets, scheduling, and safety compliance.