Cafe Shift Leader — Barista Operations & Training

Gopuff; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (for 4

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

EAP through AllOne Health

Job summary

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in Brooklyn, NY. You will report to the Site Leader and help ensure order accuracy and fast, efficient delivery of beverages and foods to customers.

You will deploy baristas, delegate tasks, and model Starbucks and Gopuff standards on shift. The role emphasizes coaching, training, and maintaining high performance in a fast-paced cafe environment.

Qualifications

• 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent.
• ServeSafe Certification highly preferred.
• Starbucks or other fast-paced cafe experience preferred.
• Ability to work with fluid schedules
• Welcoming and helpful attitude toward new team members
• Learn and adapt to current technology needs
• Work both independently and with a team
• Have a focus on quality and take pride in your work
• Attention to detail and follow a multi-step processes

Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment for cues.
• Communicates information to manager so that the team can respond as necessary to create a great working environment during each shift.
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to manager on employee performance during shift.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.

Skills

Leadership experience

ServeSafe Certification

Cafe/Starbucks experience

Flexible schedule

Team coaching

Job description

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in Brooklyn, NY. You will report to the Site Leader and help ensure order accuracy and fast, efficient delivery of beverages and foods to customers.

You will deploy baristas, delegate tasks, and model Starbucks and Gopuff standards on shift. The role emphasizes coaching, training, and maintaining high performance in a fast-paced cafe environment.