Multi-Site Area Manager, Customer Experience & Ops

Amazon Inc.; Boca Raton (FL); Vor Ort; USD 53.000 - 68.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Paid time off

Parental leave

Zusammenfassung

Amazon in Boca Raton, FL seeks an Area Manager to lead across multiple locations, driving customer-obsessed operations and coaching shift leaders to deliver exceptional experiences. You will cultivate a team culture built on trust, continuous learning, and enthusiasm, while ensuring safety and performance across sites.

Responsibilities include hiring, onboarding, SOP execution, and performance tracking; travel between sites is required, with flexible hours including nights and weekends.

Qualifikationen

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.
• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon experience, or Bachelor's degree.

Aufgaben

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.
• Travel 50-75% between locations.
• Work flexible hours, including nights, weekends, and holidays.
• Lift up to 49 lbs and stand for shifts up to 10 hours.

Kenntnisse

Customer-facing leadership

Problem solving

Independent work

Leadership experience

Ausbildung

Bachelor's degree

Jobbeschreibung

Amazon in Boca Raton, FL seeks an Area Manager to lead across multiple locations, driving customer-obsessed operations and coaching shift leaders to deliver exceptional experiences. You will cultivate a team culture built on trust, continuous learning, and enthusiasm, while ensuring safety and performance across sites.

Responsibilities include hiring, onboarding, SOP execution, and performance tracking; travel between sites is required, with flexible hours including nights and weekends.