Area Manager - Multi-Location CX Leader

Amazon Inc.; Washington (District of Columbia); Presencial; USD 53.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Descripción de la vacante

Amazon is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will travel between sites 50-75%, work flexible hours including nights, weekends and holidays, and lift up to 49 lbs. This role requires at least 18 years old and does not sponsor immigration.

Formación

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.
• 2+ years leadership in customer-facing retail, hospitality, or grocery, or 2+ years Amazon experience, or Bachelor's degree.

Responsabilidades

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.

Conocimientos

Customer-facing leadership

Problem solving

Independent work

Retail leadership

Educación

Bachelor's degree or equivalent

Descripción del empleo

Amazon is seeking an Area Manager to oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You will cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

You will travel between sites 50-75%, work flexible hours including nights, weekends and holidays, and lift up to 49 lbs. This role requires at least 18 years old and does not sponsor immigration.