Multi-Service Operations Specialist

Opensity Solutions; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to provide cross-functional support across copy, mail, and facilities services at client locations. You will operate and troubleshoot MFDs, handle mail and courier tasks, and assist with conference setups, supplies, and records keeping.

A team player mindset and strong communication are essential. The role reports to the Site Manager and emphasizes timely service delivery, accuracy, and customer satisfaction.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Minimum 2 years of copy services and office services in a law firm environment.
• Experience operating printing and reproduction equipment preferred.
• Knowledge of mail, shipping, and courier services.
• Strong customer service and communication skills.
• Ability to lift or move 40 lbs. or greater.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams).

Responsibilities

• Operate, maintain, and troubleshoot multifunction devices (MFDs), printers, copiers, scanners, and finishing equipment.
• Produce, copy, scan, bind, laminate, and assemble documents according to client and business requirements.
• Perform quality control reviews to ensure accuracy, completeness, and professional presentation of all deliverables.
• Manage high-volume print and reproduction requests while meeting established deadlines.
• Process incoming and outgoing mail, packages, and overnight shipments.
• Coordinate courier and express delivery services.
• Support the setting up and break down of conference rooms, meetings, trainings, and special events when needed.
• Maintain accurate service logs, inventory records, and operational reports.

Skills

Customer service

Task prioritization

MS Office

Education

High school diploma or equivalent

College coursework preferred

Tools

Microsoft Office Suite

Job description

Opensity Solutions is seeking a Service Specialist to provide cross-functional support across copy, mail, and facilities services at client locations. You will operate and troubleshoot MFDs, handle mail and courier tasks, and assist with conference setups, supplies, and records keeping.

A team player mindset and strong communication are essential. The role reports to the Site Manager and emphasizes timely service delivery, accuracy, and customer satisfaction.