Multi-Branch Banking Leader & Coach

Georgia's Own Credit Union; Waycross (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Georgia’s Own Credit Union seeks an experienced Universal Banker Manager to lead a cluster of branches. You will coach, develop, and manage performance for Universal Banker I/II staff, ensuring staffing, onboarding, and service excellence across locations.

You will collaborate with the Area Service Manager to align priorities, monitor production, and sustain branch operations while traveling between branches to support staffing and development needs.

Qualifications

• Bachelor's degree in Business, Finance, Management, or a related field preferred.
• Minimum of 3–5 years in retail banking or credit union environment.
• Proven supervisory and coaching experience.
• Experience in deposits, consumer lending, and branch operations.

Responsibilities

• Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action in accordance with Credit Union policies.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.
• Coordinate employee schedules and daily staffing coverage across assigned branches.
• Approve attendance, time-off requests, and schedule adjustments within established guidelines.
• Monitor staffing levels and communicate resource needs and workforce challenges to the Area Service Manager.
• Assist with recruiting, interviewing, and candidate-selection processes.
• Coordinate employee deployment between branch locations to address temporary staffing shortages, planned absences, training needs, and business demands.
• Travel regularly among assigned branch locations to provide leadership support based on branch needs.
• Promote consistent delivery of the Credit Union's service standards across assigned branches.
• Coach employees on member engagement, relationship-building techniques, consultative conversations, and service recovery practices.
• Assist with escalated member concerns and support timely resolution of service issues.
• Monitor member feedback and identify coaching opportunities to improve service delivery.
• Reinforce service expectations through observation, coaching, and recognition.
• Maintain individual production goals and actively engage members to identify financial needs and recommend appropriate solutions.
• Open accounts, support lending conversations, generate referrals, and participate in member relationship-building activities.
• Coach employees on effective member interactions, referral generation, follow-up activities, and relationship development.
• Utilize reports and performance data to identify coaching opportunities and employee-development needs.
• Lead by example through personal productivity, service excellence, and engagement with members.
• Support consistent execution of branch operating procedures, policies, and regulatory requirements.
• Monitor operational exceptions, training completion, audit findings, and branch readiness activities.
• Coordinate corrective actions and follow-up activities related to operational issues.
• Reinforce compliance with security procedures, fraud prevention practices, cash-handling standards, and member-information protection requirements.
• Identify and elevate operational risks and concerns to the Area Service Manager.
• Ensure employees maintain operational proficiency and complete required training.
• Maintain a visible leadership presence throughout assigned branch locations.
• Establish a branch visitation schedule that provides consistent employee support across the assigned cluster.
• Serve as the primary day-to-day employee leadership resource within assigned branches.
• Support branch operations during periods of high member demand, staffing shortages, training activities, or operational disruption.
• Perform Universal Banker responsibilities as needed to maintain service continuity and support member needs.

Skills

Leadership

Coaching

Staffing coordination

Performance management

Communication

Customer service

Education

Bachelor's degree in Business, Finance, Management or related field

Tools

Microsoft Office

Branch operating systems

Job description

Georgia’s Own Credit Union seeks an experienced Universal Banker Manager to lead a cluster of branches. You will coach, develop, and manage performance for Universal Banker I/II staff, ensuring staffing, onboarding, and service excellence across locations.

You will collaborate with the Area Service Manager to align priorities, monitor production, and sustain branch operations while traveling between branches to support staffing and development needs.