Multi-Branch Banking Leader & Coach

Georgia's Own Credit Union; Grayson (GA); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

Georgia’s Own Credit Union is seeking a Universal Banker Manager to lead Universal Banker I and II across a branch cluster. You will coach, set performance expectations, manage staffing, and ensure consistent member service while advancing onboarding and development across multiple locations.

The role emphasizes service leadership, production coaching, and adherence to credit union policies, with regular travel between branches to support operations and leadership presence.

Qualifications

• Bachelor's degree in Business, Finance, Management, or related field preferred; equivalent experience may be considered.
• 3–5 years of experience in a retail banking or credit union environment.
• 2+ years of supervisory, team leadership, or employee coaching experience preferred.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to travel regularly between assigned branch locations.

Responsabilités

• Directly supervise Universal Banker I and II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.

Connaissances

Leadership

Communication

Conflict resolution

Problem-solving

Coaching

Travel

Formation

Bachelor's degree preferred

Equivalent experience considered

Outils

Microsoft Office

Branch operating systems

Description du poste

Georgia’s Own Credit Union is seeking a Universal Banker Manager to lead Universal Banker I and II across a branch cluster. You will coach, set performance expectations, manage staffing, and ensure consistent member service while advancing onboarding and development across multiple locations.

The role emphasizes service leadership, production coaching, and adherence to credit union policies, with regular travel between branches to support operations and leadership presence.