Branch Banking Leader & Staff Coach

Georgia's Own Credit Union; Buford (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Georgia’s Own Credit Union in Buford, GA is seeking a Universal Banker Manager to lead Universal Banker I and II across branches, coaching staff, driving performance, and coordinating staffing while upholding service, sales, and operational standards.

The role partners with the Area Service Manager to ensure consistent execution of service and employee development across the branch cluster, with travel between locations as needed.

Qualifications

• Bachelor’s degree in Business, Finance, Management, or related field preferred; equivalent experience may be considered.
• Minimum of three to five years of experience in a retail banking or credit union environment.
• Minimum of two years of supervisory, team leadership, or employee coaching experience preferred.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements.
• Strong leadership, communication, conflict resolution, and problem-solving skills.
• Ability to travel regularly between assigned branch locations.

Responsibilities

• Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster.
• Establish clear performance expectations and maintain regular coaching and development discussions.
• Conduct one-on-one meetings, observations, performance reviews, development planning sessions, and recognition activities.
• Address performance concerns through coaching, counseling, and corrective action in accordance with Credit Union policies.
• Partner with the Area Service Manager to identify and develop high-potential employees and support succession planning efforts.
• Support onboarding, training, and integration of newly hired employees.
• Foster a culture of accountability, teamwork, service excellence, and continuous improvement.
• Ensure employees understand organizational priorities, expectations, and performance standards.
• Coordinate staffing and travel between branches as needed.

Skills

Leadership

Coaching

Communication

Regulatory knowledge

Lending knowledge

Microsoft Office

Organizational skills

Problem solving

Interpersonal skills

Travel frequently

Education

Bachelor’s degree in Business, Finance, Management, or related field

Job description

Georgia’s Own Credit Union in Buford, GA is seeking a Universal Banker Manager to lead Universal Banker I and II across branches, coaching staff, driving performance, and coordinating staffing while upholding service, sales, and operational standards.

The role partners with the Area Service Manager to ensure consistent execution of service and employee development across the branch cluster, with travel between locations as needed.