MSP Level 2 Technician — Remote & Onsite IT Expert

TeamLogic IT, Crystal Lake, IL; Fox River Grove (IL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Training & development

Health insurance

Retirement plan with company match

Career advancement

Job summary

TeamLogic IT is seeking an experienced MSP Level 2 Technician to deliver advanced technical support to small and medium businesses. You will troubleshoot complex issues, install and configure hardware/software, and manage client networks and security.

This role requires strong customer service and the ability to work across on-site and remote engagements. Ideal candidates have 3–5 years in MSP environments, familiarity with NinjaRMM and Autotask PSA, and solid knowledge of Windows/macOS, AD, and

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role; degree preferred.
• Strong knowledge of Windows and Mac OS, Office 365, Active Directory, and virtualization (VMware/Hyper-V).
• Experience with RMM tools (NinjaRMM) and ticketing systems (Autotask PSA, ServiceNow, Zendesk).
• Networking concepts, security practices, and incident management are essential.

Responsibilities

• Provide advanced technical support to clients, including hardware/software installation and maintenance.
• Respond to escalated tickets promptly to minimize downtime for clients.
• Manage client networks: routers, switches, firewalls, wireless access points.
• Implement and manage security solutions; conduct regular security audits.
• Ensure data backup and disaster recovery planning for clients.
• Maintain clear client communications and provide progress updates.
• Create comprehensive documentation of client systems and configurations.
• Assist in planning and executing IT projects within time and budget.
• Mentor Level 1 Technicians and support team collaboration.
• Provide on-call emergency support including after-hours and weekends.

Skills

Windows & macOS

Office 365

Active Directory

Troubleshooting

Customer service

Networking fundamentals

Time management

Security best practices

Education

Bachelor's degree in IT or related field

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

VMware

Hyper-V

Job description

TeamLogic IT is seeking an experienced MSP Level 2 Technician to deliver advanced technical support to small and medium businesses. You will troubleshoot complex issues, install and configure hardware/software, and manage client networks and security.

This role requires strong customer service and the ability to work across on-site and remote engagements. Ideal candidates have 3–5 years in MSP environments, familiarity with NinjaRMM and Autotask PSA, and solid knowledge of Windows/macOS, AD, and