MSP Level 2 IT Technician – Remote & Onsite

TeamLogic IT, Henderson, NV; Greensboro (NC); Hybrid; USD 45,000 - 54,000; Full time

Benefits offered by this job

Donation matching

Health insurance

Opportunities for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

TeamLogic IT Burlington/Greensboro is seeking an experienced MSP Level 2 Technician to deliver high‑quality IT support to SMB clients.

The role requires deep knowledge of Windows/Mac, Office 365, AD, virtualization, and security, with responsibilities spanning incident management, network administration, backup planning, and project support. On‑call duties and occasional travel are expected.

Qualifications

• Minimum of 3–5 years in an MSP or similar IT support role; a degree in IT, Computer Science, or related field preferred.
• Strong knowledge of Windows and Mac OS, Office 365, Active Directory, and virtualization tech (VMware, Hyper‑V).
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• In‑depth networking knowledge: IP, DNS, DHCP, VPNs, VLANs, and Wi‑Fi.
• Familiarity with firewalls, antivirus and cybersecurity best practices.
• Strong problem‑solving and analytical thinking for complex issues.
• Excellent communication and customer service, with ability to document clearly.
• Time management and collaboration in fast-paced environment.

Responsibilities

• Provide advanced technical support, including installation, configuration, and maintenance of hardware and software.
• Respond to and resolve escalated tickets to minimize client downtime.
• Manage client networks, routers, switches, firewalls, and wireless access points.
• Implement and manage security solutions, perform regular audits, address vulnerabilities.
• Ensure regular data backups and develop disaster recovery plans.
• Maintain professional client communication and updates.
• Create and maintain detailed documentation of systems and activities.
• Assist in planning and executing IT projects within budget and schedule.
• Mentor Level 1 Technicians and support team collaboration.
• Provide on‑call support for after‑hours and weekend emergencies.

Skills

Technical proficiency

RMM tools

Ticketing systems

Networking

Security knowledge

Problem solving

Communication

Time management

Team collaboration

Education

Degree in IT/CS

Certs (A+, Network+, MCP)

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

VMware

Hyper-V

Job description

TeamLogic IT Burlington/Greensboro is seeking an experienced MSP Level 2 Technician to deliver high‑quality IT support to SMB clients.

The role requires deep knowledge of Windows/Mac, Office 365, AD, virtualization, and security, with responsibilities spanning incident management, network administration, backup planning, and project support. On‑call duties and occasional travel are expected.