MSP Level 2 Technician - Remote Support & Networking

TeamLogic IT, Mission Viejo, CA; Lake Forest (CA); Hybrid; USD 37,195 - 39,950; Part time

Benefits offered by this job

Health insurance

401(k) matching

Flexible scheduling

Paid time off

Job summary

TeamLogic IT, located in Mission Viejo, CA, is seeking an experienced Managed IT Services Level 2 Technician. In this critical role, you will provide exceptional technical support and solutions to small to medium-sized businesses. Candidates should have a strong technical acumen and excellent customer service skills.

Your responsibilities will include advanced troubleshooting, network administration, and managing security solutions. The ideal candidate will have at least 3-5 years of relevant experience and a degree in IT or related fields. Flexibility with working hours is required.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with cloud platforms such as AWS or Azure.

Responsibilities

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets promptly.
• Manage and maintain client networks, including routers and firewalls.

Skills

Technical Support

Customer Service

Troubleshooting

Networking Protocols

Security Knowledge

Education

Degree in IT or Computer Science

Tools

RMM Tools

Ticketing Systems

Virtualization Technologies

Job description

TeamLogic IT, located in Mission Viejo, CA, is seeking an experienced Managed IT Services Level 2 Technician. In this critical role, you will provide exceptional technical support and solutions to small to medium-sized businesses. Candidates should have a strong technical acumen and excellent customer service skills.

Your responsibilities will include advanced troubleshooting, network administration, and managing security solutions. The ideal candidate will have at least 3-5 years of relevant experience and a degree in IT or related fields. Flexibility with working hours is required.