MSP Level 2 Technician - Remote/Onsite Support

TeamLogic IT, Inc.; Sunnyvale (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Job summary

TeamLogic IT, Inc. is seeking an experienced MSP Level 2 Technician to provide advanced technical support for SMB clients. You will install, configure, and manage hardware and software, plus maintain networks, security, backups, and disaster recovery plans.

The role requires strong customer service, documentation, and teamwork, with flexibility for onsite and remote work. Certifications and a proactive, problem‑solving mindset are highly valued.

Qualifications

• Minimum 3–5 years in an MSP or similar IT support role.
• Degree in IT, Computer Science, or related field preferred; relevant certifications desirable (e.g., CompTIA A+, Network+).
• Strong knowledge of Windows and Mac, Office 365, AD, and virtualization (VMware/Hyper‑V).

Responsibilities

• Provide advanced technical support, install, configure, and maintain hardware and software.
• Respond to escalated tickets and ensure minimal downtime for clients.
• Manage client networks including routers, switches, firewalls, and Wi‑Fi.
• Implement and manage security solutions and conduct regular audits.
• Ensure data backup and disaster recovery plans are in place.
• Maintain clear client communication and documentation of systems.
• Assist in IT projects and mentor Level 1 technicians.
• Provide on-site and remote support as needed, including after-hours when required.

Skills

MSP experience

Windows & Mac

Office 365

Active Directory

Virtualization (VMware/Hyper-V)

RMM tools

Ticketing systems

NinjaRMM

ServiceNow

Zendesk

Networking basics

Cybersecurity basics

Customer service

Education

Degree in IT/CS or related field

Tools

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Job description

TeamLogic IT, Inc. is seeking an experienced MSP Level 2 Technician to provide advanced technical support for SMB clients. You will install, configure, and manage hardware and software, plus maintain networks, security, backups, and disaster recovery plans.

The role requires strong customer service, documentation, and teamwork, with flexibility for onsite and remote work. Certifications and a proactive, problem‑solving mindset are highly valued.