MSP Level 2 Technician — Advanced IT Support

TeamLogic IT, Inc.; Gainesville (FL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free food & snacks

Paid time off

Professional development and certification reimbursement

Competitive salary and performance-based bonuses

Job summary

A dynamic IT services firm is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support for small to medium-sized businesses. The ideal candidate will possess strong technical skills and the ability to troubleshoot complex IT issues. Responsibilities include managing client networks, ensuring data security, and maintaining clear communication with clients. Opportunities for advancement and a supportive work environment are offered.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with cloud platforms like AWS or Azure.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Ensure client data is backed up regularly.

Skills

Technical Support

Customer Service

Troubleshooting

Network Administration

Security Management

Problem-Solving

Communication

Education

Degree in IT or Computer Science

Tools

Windows

Microsoft Office 365

RMM tools like NinjaRMM

Ticketing Systems like Autotask PSA

Job description

A dynamic IT services firm is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support for small to medium-sized businesses. The ideal candidate will possess strong technical skills and the ability to troubleshoot complex IT issues. Responsibilities include managing client networks, ensuring data security, and maintaining clear communication with clients. Opportunities for advancement and a supportive work environment are offered.