MSP Level 2 Technician — Cloud, Network & Security

TeamLogic IT, Inc.; Scottsdale (AZ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health insurance

Retirement savings plan with company match

Paid time off and holidays

Professional development reimbursement

Opportunities for career advancement

Job summary

A dedicated IT services company based in Scottsdale is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support to small to medium-sized businesses. Candidates should have 3-5 years of experience in an IT support role and a strong technical acumen. This position involves troubleshooting, network administration, and client communication. A collaborative team culture with opportunities for growth is emphasized.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with RMM tools and ticketing systems.

Responsibilities

• Provide advanced technical support to clients.
• Respond to escalated support tickets promptly.
• Manage and maintain client networks.

Skills

Technical troubleshooting

Customer service

Network administration

Microsoft Windows Server

Cloud migration

Education

Degree in IT or Computer Science

CompTIA A+

Network+

Microsoft Certified Professional

Tools

Microsoft Office 365

VMware

Hyper-V

NinjaRMM

ServiceNow

Job description

A dedicated IT services company based in Scottsdale is seeking an experienced Managed IT Services Level 2 Technician to provide exceptional technical support to small to medium-sized businesses. Candidates should have 3-5 years of experience in an IT support role and a strong technical acumen. This position involves troubleshooting, network administration, and client communication. A collaborative team culture with opportunities for growth is emphasized.