MSP Level 2 Technician: Advanced IT & Security Support

TeamLogic IT, Inc.; Jacksonville (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Paid time off

Training & development

Competitive salary

Health, dental, and vision insurance

Job summary

A dedicated IT services company in Jacksonville is seeking an experienced Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. The ideal candidate will have strong technical skills, excellent customer communication abilities, and a proven track record in troubleshooting and resolving complex IT issues. This role offers opportunities for career advancement and a dynamic work environment.

Qualifications

• Minimum of 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Excellent communication and customer service skills.

Responsibilities

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets.
• Manage and maintain client networks.

Skills

Technical support

Customer service

Problem-solving

Technical documentation

Education

Degree in IT, Computer Science, or related field

Tools

CompTIA A+

Microsoft Certified Professional

RMM tools

Autotask PSA

Zendesk

Job description

A dedicated IT services company in Jacksonville is seeking an experienced Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. The ideal candidate will have strong technical skills, excellent customer communication abilities, and a proven track record in troubleshooting and resolving complex IT issues. This role offers opportunities for career advancement and a dynamic work environment.