MSP Level 2 Technician: Advanced IT & Networking Support
TeamLogic IT, Gainesville, FL
14 days+
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Benefits offered by this job
Job summary
An established IT service provider in Gainesville, FL is looking for an experienced Managed IT Services (MSP) Level 2 Technician to join their team. This position involves providing top-notch IT support, network administration, and security management for small to medium-sized businesses. Ideal candidates will have strong technical skills, excellent communication abilities, and a commitment to client satisfaction. Competitive salary and comprehensive benefits are offered, along with opportunities for professional development.
Qualifications
- Minimum of 3-5 years in an MSP or similar IT support role.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
Responsibilities
- Provide advanced technical support to clients.
- Manage and maintain client networks.
- Implement and manage security solutions.
Skills
Troubleshooting IT issues
Customer service
Network administration
Security management
Backup and disaster recovery
Documentation
Communication
Education
Degree in IT or Computer Science
CompTIA A+, Network+, Microsoft Certified Professional
Tools
RMM tools like NinjaRMM
Ticketing systems like Autotask PSA or Zendesk
Job description
An established IT service provider in Gainesville, FL is looking for an experienced Managed IT Services (MSP) Level 2 Technician to join their team. This position involves providing top-notch IT support, network administration, and security management for small to medium-sized businesses. Ideal candidates will have strong technical skills, excellent communication abilities, and a commitment to client satisfaction. Competitive salary and comprehensive benefits are offered, along with opportunities for professional development.
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