MSP Level 2 Technician: Advanced IT Support & Security

TeamLogic IT, Henderson, NV; Oakland (CA); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Job summary

TeamLogic IT in Oakland, CA is seeking a Managed IT Services Level 2 Technician. The role involves providing advanced technical support and troubleshooting for small to medium-sized businesses.

The ideal candidate has 3-5 years of experience, strong customer service skills, and a background in network administration and security management. Compensation ranges from $50,000 to $80,000 annually, with a focus on professional growth in a collaborative environment.

Qualifications

• 3-5 years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Experience with client communication and technical documentation.

Responsibilities

• Provide advanced technical support, including hardware and software management.
• Respond to escalated support tickets promptly.
• Implement and manage security solutions for clients.

Skills

Technical Support

Problem-solving

Customer Service

Networking Protocols

Communication

Education

Degree in IT, Computer Science or related field

Relevant certifications (CompTIA A+, Network+, etc.)

Tools

RMM tools (NinjaRMM)

Ticketing systems (Autotask PSA)

Virtualization technologies (VMware, Hyper-V)

Job description

TeamLogic IT in Oakland, CA is seeking a Managed IT Services Level 2 Technician. The role involves providing advanced technical support and troubleshooting for small to medium-sized businesses.

The ideal candidate has 3-5 years of experience, strong customer service skills, and a background in network administration and security management. Compensation ranges from $50,000 to $80,000 annually, with a focus on professional growth in a collaborative environment.