MSP Level 2 Technician: Advanced IT Support & Networking

TeamLogic IT, Gainesville, FL; Jacksonville (FL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health insurance

Paid time off

Professional development reimbursement

Job summary

A leading IT services company in Jacksonville is seeking a Managed IT Services Level 2 Technician. The ideal candidate will provide technical support and solutions for small to medium-sized businesses. Responsibilities include network administration, security management, and client communication. If you have strong technical skills and excel in customer service, we encourage you to apply for this dynamic role that offers career growth and a collaborative team environment.

Qualifications

• 3-5 years experience in an MSP or similar IT support role.
• Experience with cloud platforms such as AWS or Azure.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Provide advanced technical support to clients.
• Manage and maintain client networks.
• Document client systems and support activities.

Skills

Technical Support

Customer Service

Problem-Solving

Networking

Education

Degree in IT or Computer Science

Tools

Windows

Microsoft Office 365

RMM tools

Job description

A leading IT services company in Jacksonville is seeking a Managed IT Services Level 2 Technician. The ideal candidate will provide technical support and solutions for small to medium-sized businesses. Responsibilities include network administration, security management, and client communication. If you have strong technical skills and excel in customer service, we encourage you to apply for this dynamic role that offers career growth and a collaborative team environment.