MSP Level 2 Technician — Growth & Flexible Scheduling
TeamLogic IT, Inc.
14 days+
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Benefits offered by this job
Job summary
A leading IT Solutions Provider in Charleston is seeking a Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. This role requires strong technical acumen, customer service skills, and problem-solving ability. The ideal candidate will have 3-5 years of experience in an IT support role and relevant certifications. Offering competitive compensation and a supportive work environment, this position involves both onsite and remote work opportunities.
Qualifications
- Minimum of 3-5 years in an MSP or IT support role.
- Relevant certifications are highly desirable.
- Strong knowledge of Windows and Mac operating systems.
Responsibilities
- Provide advanced technical support to clients.
- Respond to and resolve escalated support tickets promptly.
- Manage and maintain client networks, including routers and firewalls.
Skills
Technical Support
Troubleshooting
Customer Service
Network Administration
Security Management
Documentation
Problem-Solving
Analytical Thinking
Education
Degree in IT, Computer Science, or related field
Tools
CompTIA A+
Microsoft Certified Professional
VMware
Hyper-V
NinjaRMM
ServiceNow
Zendesk
Job description
A leading IT Solutions Provider in Charleston is seeking a Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. This role requires strong technical acumen, customer service skills, and problem-solving ability. The ideal candidate will have 3-5 years of experience in an IT support role and relevant certifications. Offering competitive compensation and a supportive work environment, this position involves both onsite and remote work opportunities.
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