MSP Level 2 Technician — Growth & Flexible Scheduling

TeamLogic IT, Inc.; Charleston (SC); Hybrid; USD 25,926 - 38,572; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Retirement savings plan

Paid time off

Professional development reimbursement

Job summary

A leading IT Solutions Provider in Charleston is seeking a Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. This role requires strong technical acumen, customer service skills, and problem-solving ability. The ideal candidate will have 3-5 years of experience in an IT support role and relevant certifications. Offering competitive compensation and a supportive work environment, this position involves both onsite and remote work opportunities.

Qualifications

• Minimum of 3-5 years in an MSP or IT support role.
• Relevant certifications are highly desirable.
• Strong knowledge of Windows and Mac operating systems.

Responsibilities

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets promptly.
• Manage and maintain client networks, including routers and firewalls.

Skills

Technical Support

Troubleshooting

Customer Service

Network Administration

Security Management

Documentation

Problem-Solving

Analytical Thinking

Education

Degree in IT, Computer Science, or related field

Tools

CompTIA A+

Microsoft Certified Professional

VMware

Hyper-V

NinjaRMM

ServiceNow

Zendesk

Job description

A leading IT Solutions Provider in Charleston is seeking a Managed IT Services Level 2 Technician to provide technical support and solutions for small to medium-sized businesses. This role requires strong technical acumen, customer service skills, and problem-solving ability. The ideal candidate will have 3-5 years of experience in an IT support role and relevant certifications. Offering competitive compensation and a supportive work environment, this position involves both onsite and remote work opportunities.