MSP Level 2 IT Support Specialist - Growth & AI Ready

TeamLogic IT, San Ramon, CA; San Ramon (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

A trusted technology partner in San Ramon, CA is seeking a Level 2 IT Support Technician to provide critical client support. This role involves troubleshooting technical issues, managing client networks, and implementing proactive improvements. Ideal candidates have over 3 years in a similar MSP environment, displaying strong communication and problem-solving skills. Benefits include competitive salary, comprehensive healthcare, and opportunities for professional growth in a supportive team environment.

Qualifications

• 3+ years of hands-on experience in a Level 2 support role within an MSP.
• Proven client service and relationship management skills.
• Experience in fast-paced, multi-client environments.

Responsibilities

• Troubleshoot and resolve escalated technical issues.
• Implement improvements and work on proactive support projects.
• Provide exceptional remote and on-site support.

Skills

Customer-first mindset

Strong communication

Problem-solving

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Autotask

ConnectWise

Microsoft 365

Job description

A trusted technology partner in San Ramon, CA is seeking a Level 2 IT Support Technician to provide critical client support. This role involves troubleshooting technical issues, managing client networks, and implementing proactive improvements. Ideal candidates have over 3 years in a similar MSP environment, displaying strong communication and problem-solving skills. Benefits include competitive salary, comprehensive healthcare, and opportunities for professional growth in a supportive team environment.