MSP Level II Technician - Advanced IT Support & Networking

TeamLogic IT, Inc.; Mission Viejo (CA); Híbrido; USD 37.195 - 39.950; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Descripción de la vacante

TeamLogic IT, Inc. is looking for an experienced Managed IT Services Level 2 Technician in Mission Viejo, California. This role is essential in delivering high-quality technical support to SMB clients. Responsibilities include troubleshooting, network administration, and client communication.

The ideal candidate should have 3-5 years of experience, excellent customer service skills, and a technical proficiency in various IT systems and tools. The work environment is dynamic with opportunities for growth.

Formación

• Minimum of 3-5 years in MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with cybersecurity best practices.

Responsabilidades

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets.
• Manage and maintain client networks.

Conocimientos

Technical support

Customer service

Troubleshooting

Network administration

Security management

Educación

Degree in IT or Computer Science

Herramientas

RMM tools

Virtualization technologies

Microsoft Office 365

Descripción del empleo

TeamLogic IT, Inc. is looking for an experienced Managed IT Services Level 2 Technician in Mission Viejo, California. This role is essential in delivering high-quality technical support to SMB clients. Responsibilities include troubleshooting, network administration, and client communication.

The ideal candidate should have 3-5 years of experience, excellent customer service skills, and a technical proficiency in various IT systems and tools. The work environment is dynamic with opportunities for growth.