MSP Level II Technician - Advanced IT Support & Networking

TeamLogic IT, Inc.; Mission Viejo (CA); Hybrid; USD 37,195 - 39,950; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) matching

Paid time off and holidays

Job summary

TeamLogic IT, Inc. is looking for an experienced Managed IT Services Level 2 Technician in Mission Viejo, California. This role is essential in delivering high-quality technical support to SMB clients. Responsibilities include troubleshooting, network administration, and client communication.

The ideal candidate should have 3-5 years of experience, excellent customer service skills, and a technical proficiency in various IT systems and tools. The work environment is dynamic with opportunities for growth.

Qualifications

• Minimum of 3-5 years in MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with cybersecurity best practices.

Responsibilities

• Provide advanced technical support to clients.
• Respond to and resolve escalated support tickets.
• Manage and maintain client networks.

Skills

Technical support

Customer service

Troubleshooting

Network administration

Security management

Education

Degree in IT or Computer Science

Tools

RMM tools

Virtualization technologies

Microsoft Office 365

Job description

TeamLogic IT, Inc. is looking for an experienced Managed IT Services Level 2 Technician in Mission Viejo, California. This role is essential in delivering high-quality technical support to SMB clients. Responsibilities include troubleshooting, network administration, and client communication.

The ideal candidate should have 3-5 years of experience, excellent customer service skills, and a technical proficiency in various IT systems and tools. The work environment is dynamic with opportunities for growth.