IT Support Specialist II — MSP (365 & Networking)

Ciprus Consulting; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology consulting firm based in San Diego is looking for an IT Support Specialist Level 2. This role involves providing technical support for various clients, troubleshooting Microsoft 365 services, and managing user accounts. The ideal candidate will have over 2 years of IT support experience, ideally from a managed service provider environment. Strong networking knowledge and effective communication skills are also essential. This position offers opportunities for on-site client support and collaboration with senior engineers.

Qualifications

• 2+ years of IT support experience in a helpdesk or MSP environment.
• Strong working knowledge of Microsoft 365 and cloud-based services.
• Excellent written and verbal communication skills with a strong customer-service mindset.

Responsibilities

• Provide Level 2 technical support for multiple client environments.
• Troubleshoot and support Microsoft 365 services.
• Manage user accounts using Active Directory and Microsoft 365 admin portals.

Skills

Troubleshooting IT issues

Customer service skills

Microsoft 365

Networking fundamentals

Documentation

Tools

Ticketing Systems

Remote Support Tools

Job description

A technology consulting firm based in San Diego is looking for an IT Support Specialist Level 2. This role involves providing technical support for various clients, troubleshooting Microsoft 365 services, and managing user accounts. The ideal candidate will have over 2 years of IT support experience, ideally from a managed service provider environment. Strong networking knowledge and effective communication skills are also essential. This position offers opportunities for on-site client support and collaboration with senior engineers.