MSP Level 2 Tech Support Specialist

Alcala Consulting Inc; Pasadena (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Professional development opportunities

Job summary

Alcala Consulting Inc is looking for a Level 2 Technology Support Specialist to join their team in Pasadena, California. The ideal candidate will have 3-5 years of experience, skills in troubleshooting Windows, macOS, and Linux environments, and strong communication abilities. This role emphasizes long-term career development within MSP support. The position includes a comprehensive benefits package, professional development opportunities, and a supportive team culture.

Qualifications

• 3-5 years in helpdesk, MSP, or technical support role.
• Solid troubleshooting in Windows, macOS, and Linux.
• Strong understanding of networking fundamentals.

Responsibilities

• Troubleshoot and resolve Level 2 issues across various operating systems.
• Support Microsoft 365, Azure AD, and SMB infrastructure.
• Communicate clearly with clients throughout issue resolution.

Skills

Troubleshooting in Windows

Troubleshooting in macOS

Troubleshooting in Linux

Microsoft 365

Networking fundamentals

Communication skills

Tools

RMM/PSA tools

PowerShell

Bash

Job description

Alcala Consulting Inc is looking for a Level 2 Technology Support Specialist to join their team in Pasadena, California. The ideal candidate will have 3-5 years of experience, skills in troubleshooting Windows, macOS, and Linux environments, and strong communication abilities. This role emphasizes long-term career development within MSP support. The position includes a comprehensive benefits package, professional development opportunities, and a supportive team culture.