MSP Level 2 IT Support Specialist - Growth & AI Ready

TeamLogic IT, Inc.; San Ramon (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Professional development support

Job summary

A leading IT solutions provider in San Ramon is seeking a Level 2 IT Support Technician to deliver exceptional support to clients. In this role, you will troubleshoot complex issues, implement improvements, and manage client networks while embracing emerging technologies. You will gain opportunities for professional growth and develop your career path in an innovative environment. Competitive salary between $70,000 - $90,000 based on experience, along with various benefits.

Qualifications

• 3+ years of hands-on experience in a Level 2 support role in an MSP.
• Exceptional client service and relationship management skills.
• Comfortable in a fast-paced, multi-client environment.

Responsibilities

• Troubleshoot and resolve escalated technical issues.
• Implement improvements and help clients stay ahead of problems.
• Provide exceptional remote and on-site support.

Skills

Customer-first mindset

Problem-solving

Strong communication

Time management

Continuous learner

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Autotask

Kaseya

IT Glue

Job description

A leading IT solutions provider in San Ramon is seeking a Level 2 IT Support Technician to deliver exceptional support to clients. In this role, you will troubleshoot complex issues, implement improvements, and manage client networks while embracing emerging technologies. You will gain opportunities for professional growth and develop your career path in an innovative environment. Competitive salary between $70,000 - $90,000 based on experience, along with various benefits.