MSP Level 1 Technician: SMB IT Support & Security

TeamLogic IT, NE Austin, TX; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Training & development

Vision insurance

Competitive salary

Performance-based bonuses

Paid time off

Professional development reimbursement

Career advancement opportunities

Job summary

A leading IT services provider in Austin, TX is looking for a Managed IT Services (MSP) Level 1 Technician to provide technical support for SMB clients. The role involves remote and on-site support, system maintenance, and strong client communication. The ideal candidate has a degree in IT and relevant experience with proficient problem-solving and communication skills. This position offers a comprehensive benefits package in a collaborative team environment.

Qualifications

• Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
• Strong analytical and troubleshooting skills with keen attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform routine maintenance tasks on client systems.
• Act as the first point of contact for all IT-related incidents.
• Maintain effective communication with clients.
• Create and maintain detailed documentation of client systems.
• Implement and monitor security measures.

Skills

Problem-Solving

Communication

Customer Service

Team Player

Education

Degree or diploma in Information Technology

Tools

Microsoft 365

G Suite

RMM tools (e.g., NinjaRMM)

Ticketing Systems (e.g., Autotask PSA)

Documentation tools (e.g., Hudu, IT Glue)

Cloud platforms (e.g., AWS)

Job description

A leading IT services provider in Austin, TX is looking for a Managed IT Services (MSP) Level 1 Technician to provide technical support for SMB clients. The role involves remote and on-site support, system maintenance, and strong client communication. The ideal candidate has a degree in IT and relevant experience with proficient problem-solving and communication skills. This position offers a comprehensive benefits package in a collaborative team environment.