MSP Service Support Technician | Tier 1-2 Frontline IT

Stradiant; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-sponsored education and certification programs

Flexible work hours

Opportunities for growth and development

Job summary

A growing technology firm in Austin is seeking a Service Support Technician to provide technical support for clients. The ideal candidate will have strong desktop support skills, excellent communication abilities, and a minimum of 2 years of experience. Responsibilities include managing technical issues, documenting solutions, and collaborating with team members. A high school diploma and certifications like CompTIA A+ are preferred. This full-time position offers a structured 40-hour workweek with occasional after-hours work.

Qualifications

• 2+ years of recent experience in a desktop support role.
• Good knowledge of desktop and laptop support.
• Ability to work under pressure and manage multiple tasks simultaneously.

Responsibilities

• Provide first-line technical support to clients via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Document and track client issues and resolutions using a ticketing system.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Basic networking skills

Education

High school diploma or equivalent

CompTIA A+ certification

Microsoft Certified Professional

Tools

Microsoft Windows

Microsoft Office Suite

ITGlue

MyGlue

Job description

A growing technology firm in Austin is seeking a Service Support Technician to provide technical support for clients. The ideal candidate will have strong desktop support skills, excellent communication abilities, and a minimum of 2 years of experience. Responsibilities include managing technical issues, documenting solutions, and collaborating with team members. A high school diploma and certifications like CompTIA A+ are preferred. This full-time position offers a structured 40-hour workweek with occasional after-hours work.