Remote MSP Level 1 IT Technician

TeamLogic IT, Inc.; Fort Lauderdale (FL); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Opportunity for advancement

Job summary

A managed IT services company in Fort Lauderdale is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide technical support to small to medium-sized businesses. The ideal candidate will have a proactive approach, strong problem-solving skills, and effective communication abilities. Responsibilities include providing remote and on-site support, performing maintenance tasks, and managing client incidents. The role offers competitive compensation and opportunities for professional growth and development.

Qualifications

• Prior experience in an MSP or IT support environment, preferably servicing SMB clients.
• Minimum 24 months of experience required.
• Strong analytical and troubleshooting skills with a keen attention to detail.

Responsibilities

• Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly.
• Perform routine maintenance tasks on client systems, ensuring optimal performance.
• Act as the first point of contact for all IT-related incidents.

Skills

Windows operating systems

macOS operating systems

network configurations

customer service

communication

problem-solving

Education

Degree in Information Technology or Computer Science

Tools

Microsoft 365

G Suite

RMM tools

ticketing systems

Job description

A managed IT services company in Fort Lauderdale is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide technical support to small to medium-sized businesses. The ideal candidate will have a proactive approach, strong problem-solving skills, and effective communication abilities. Responsibilities include providing remote and on-site support, performing maintenance tasks, and managing client incidents. The role offers competitive compensation and opportunities for professional growth and development.