MSP Level 1 IT Technician – SMB Support & Networking

TeamLogic IT, Inc.; Fort Myers (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Performance-based bonuses

Health insurance

Training & development

Paid time off and holidays

Job summary

A managed IT services provider in Fort Myers seeks a Managed IT Services Level 1 Technician. This role involves providing technical support to SMB clients, performing routine maintenance, and managing IT incidents. The ideal candidate has a degree in Information Technology and experience in an MSP environment. Strong communication and problem-solving skills are essential to ensure client satisfaction. This position offers opportunities for career advancement and a collaborative team culture.

Qualifications

• Prior experience in an MSP or IT support environment.
• Proficiency in Windows and macOS operating systems.
• Relevant certifications such as CompTIA A+ or Network+.

Responsibilities

• Provide remote and on-site technical support to SMB clients.
• Perform routine maintenance on client systems.
• Act as the first point of contact for IT-related incidents.

Skills

Strong analytical skills

Excellent verbal and written communication

Customer-focused approach

Team collaboration

Education

Degree or diploma in Information Technology

Tools

Microsoft 365

G Suite

Job description

A managed IT services provider in Fort Myers seeks a Managed IT Services Level 1 Technician. This role involves providing technical support to SMB clients, performing routine maintenance, and managing IT incidents. The ideal candidate has a degree in Information Technology and experience in an MSP environment. Strong communication and problem-solving skills are essential to ensure client satisfaction. This position offers opportunities for career advancement and a collaborative team culture.